Refund policy
Your right of withdrawal
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, contact us at info@ennoble.es or call +34 681 087 322 before the 14 days expire. A clear statement that you wish to withdraw is enough — you don't need to use a specific form. After notifying us, you have a further 14 days to return the goods.
Condition of returned goods — important
We sell chemical products. Once a container has been opened and its seal broken, we cannot verify what it still contains — whether it has been diluted, contaminated, or had something added. Reselling such a product would mean supplying goods whose composition we cannot guarantee, which we are not prepared to do on safety grounds.
For this reason:
- Sealed, unopened products can be returned within the withdrawal period for a full refund.
- Products whose seal has been broken cannot be returned, for the health and safety reasons set out above.
You are of course free to inspect the product — examine the container, read the label, check that you received what you ordered — exactly as you would in a shop, without affecting your right to return it.
Dangerous goods — contact us first
Several of our products (SiVaLoc1000, E-SOLTEC, CristalCare) are classified as dangerous goods for transport. These cannot simply be handed to a postal service; doing so may be unlawful and unsafe. Always contact us before returning any of these items. We will tell you how to package and send them safely and legally.
Return shipping costs
The cost of returning goods to us is borne by you, the customer, unless the item is faulty, damaged in transit, or we sent you the wrong product — in those cases we cover the return cost. Please contact us before sending anything back; items returned without prior contact cannot be accepted.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 14 days. Your refund includes the standard delivery cost you originally paid; if you chose a more expensive delivery option, we refund the standard rate.
Damaged, faulty or incorrect items
Please inspect your order on arrival. If anything is damaged, defective, or not what you ordered, contact us immediately at info@ennoble.es. We will resolve it at our cost, and your statutory rights are unaffected by anything in this policy.
Business customers
The right of withdrawal above applies to consumers. Purchases made in the course of a business or profession are not covered by it. Business returns are handled case by case.
Returns address
Ennoble Technologies
Calle Oviedo 24
03724 Teulada-Moraira
Alicante, Spain
Please contact us before sending a return, so we can confirm the correct address and, for dangerous goods, the correct shipping method.
Questions
Email info@ennoble.es or call +34 681 087 322. We answer personally.